13 Aug, 2021 → by ClaimboUser371911
Cancelled Three Year Website Hosting
2
I had an iPage website hosting account since 2013 (username = messi4) using Frontpage extension. I renewed the account in 2019 expecting the same service, although early in 2020 I was notified that my Frontpage extension would be cancelled. I was able to use it intermittently until this July when all Frontpage extension use was blocked. I cancelled my account with iPage and acquired another website hosting service offering Frontpage extension. I also contacted iPage on 8/2/2021 requesting a refund of the remainder of my 3 year paid service. I was told by iPage customer service that I would receive $136 credit to my Visa charge account within 5 days but after 10 business days I did not receive it. iPage is responsible to credit me since I was unaware that my Frontpage extension would be terminated when I renewed for another three years. I don't like being lied to by customer service when told I would receive a credit. Your actions are proof of a less than honorable way of conducting business. I would never recommend iPage now to anyone, no matter what service you offer!