28 Mar, 2021 → by ClaimboUser757675
Cancelled Flight to Cairns 28/3/21

1

I received a text at 11:38 a.m. that VA 1421 2:40p.m. to Cairns was cancelled. This didnt give me sufficent time to make any alternative arrangements as my taxi was almost at the airport. The reason given was staff shortage. I would like to understand what this means. I approached the Virgin Lounge to see if I could wait there as the next flight was not until after 5:00p.m. which was to Brisbane but despite their understanding/empathy for my situation they had could not allow me to enter. (I was previously a silver velocity member - now basic due to COVID). I had to wait around for over 5 hours in Sydney only to then fly to Brisbane where I had to wait another 3 hours during which time several flights departed for Cairns. It would have be ideal to have been on the one taking off not long after I landed. I got home close to mid-night and missed out on a planned family get together and am very tired for work today. Fellow passengers also complained of the short notice. I would have stayed on in Sydney which was an option had I had longer notice of the situation. Joanna
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Virgin Australia Airlines you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.