Hello, I have been trying all week to get ahold of this hotel to cancel and still receive a refund because of extenuating circumstances. My best friend I was traveling with, her dad just died and she has to take care of everything surrounding his death by herself so she cant make the trip. Ive been trying since Monday to get ahold of someone but they wont answer their phone and surely an exception should be made for a death in the family. Please help me get a refund on this, itinerary number 721138****1083 I also tried calling your customer service number and it told me to use the website and hung up on me due to high call volume.