I ordered a plant to be deilivered the following day to a friend who lives in AZ. Bloomstoday took my order and the next day (the day they were supposed to deliver) they unilaterally cancelled my order and claimed they tried to reach me. Each rep I spoke to had a different story as to why the order was cancelled (no florist in AZ could deliver it, it was more expensive than they anticipated, etc.) and although I never received a phone call, one rep in particular insisted they had called me and blamed me for the mix-up. I never received a call-as my phone call log confirmed. I finally spoke to a manager who admitted they did not deliver because the plant was more expensive than anticipated and said the local florist never called them back (not me). The confusion had my mind spinning. I contacted the local florist directly who told me no one ever made the official order and just questioned the price. They never received a call that was not returned either. Bloomstoday agreed to return my money (which remains to be seen at this point-no credit yet) but would not send something complimentary to my friend, as it was their error. They claimed they satisfied their 100% guarantee, but I do not agree. They never sent anything so rightly I am due my money back. They should have sent something since the whole mix-up was admittedly their mistake. The best part about this whole mess was that they genuinely do not care. There are too many options out there for long distance floral deliveries and BloomsToday should feel the pinch of bad business practices and customer service. I will never order from them again and will encourage others to patronize other websites.