I had my broker set up a shipment of 1 crate of glass coming form Canada to the United States. The company promised delivery by Monday from a Friday pick up. When they received the shipment the BOL had specific instructions to contact my broker for the paperwork and to get the information to process the shipment for entering into the US. They did not even look at the BOL until Saturday. Then proceeded to ask for the documents. They were given the document (Commercial Invoice) and still did not contact my broker with the information needed to enter the US. Ok so no I don't expect delivery on Monday as promised ok, I am flexible. Even thought they had all the items needed the shipment still did not cross the border until 6:01 am on Tuesday. Then when trying to get YRC to deliver asap like the next day I was told it would be an additional $2500 to have it delivered by Wed, ont op of the $500 I already paid for Delivery on Monday from a Friday Pick up. Yeah no was not going to pay you more money for something that should have already been delivered. So I talk to a manager in Customer service and she promises me we will get our shipment first thing Thursday morning, the warehouse is literally 30 minutes away!!! GUESS WHAT ITS 12:39PM ON THURSDAY AND I AM JUST NOW GETTING A SHIPMENT THAT WAS PROMISED TO BE DELIVERED BY MONDAY AT 12:00 PM. OH AND ON TOP OF THAT THE DRIVER WASN'T EVEN GOING TO UNLOAD THE SHIPMENT, CAUSE IT ONLY WEIGHTS 120 LBS!!!!!!!! DO NOT SHIP WITH THESE PEOPLE i HAVE NEVER EXPERIENCED SUCH HORRIBLE SHIPPING AND I'VE BEEN IN THE BUSINESS FOR OVER 30 YEARS!!!!!!!! User's recommendation: DO NOT SHIP WITH THIS COMPANY.