On March 6th, the cable service to the house went out. The technician came on the 7th and said the drop wire needed to be replace from the pole. On June 6th, the cable service went out again. Calls were place and they said there was an outage, but the neighbors had service. On the 7th we called and an appt was made for 6/8. The cable wire was not grounded properly and was pieced together and not changed as it was explained on 3/7. The cable wire over-heated and damaged the vinyl siding on the house. We have called more than 30 times to get someone to inspect the damage. An escalated ticket was created on 6/12 and we were told to expect a call within a week. We are still waiting 4 weeks later. There is never a supervisor on call to speak with. My mother is 80 years old and was told by 2 electricians she is lucky the house did not burn down. Optimum does not seem to care. She just wants her house repaired.