We only signed on with them in May and have had nothing but trouble trying to get our phone system up and running properly. We pumped up our customer base with the promise of our newly offered phone support, and have been paying staff to answer these calls. However, the calls never come. The reason: All of our phones for some reason will automatically return to an Unavailable state for no reason. So every few minutes you have to log into the RingCentral website to change it back, or go into your voice mail options on your phone to change it. Just to have it return to Unavailable without notice. Our customers cannot get through to us, and we cannot even call other staff members, it just goes straight to voice mail. I have spent countless time on the phone with them. Calling for support is worthless. Literally every time I would ask a question, I was placed on hold. Then when I would ask for clarification of the answer, because they never made sense, I was placed on hold again, or transferred altogether. Then I would have to repeat the entire scenario again, and always with the most annoying loud, crackling, popping sound in my ear. Ultimately, we would go through all the Preferences, and rules, and edit everything, but nothing we did ever worked. To date, we still have the same issues. In addition to that; when we signed up with RingCentral we requested a fax line, and they did provide us with the fax number. Only to find out two weeks ago, when we could not locate a fax from a client; they had never set it up. They issued the fax number to us, so we advertised it, but they never dedicated a line for it. When I called to find out how to access our faxes, they acted like I was an idiot, because I had never created an extension for that fax line, how could I expect to get faxes if I did not dedicate an extension for the fax line. We have been paying staff to answer phones that do not ring. We have lost numerous customers because of the lack of service we have been able to provide (because of RingCentral), and they are blogging about it. This is not good for business. Most recently our company decided to cut our losses and move to a different phone service. When I contacted RingCentral to discuss this; I was told that we would have to pay an early termination fee on each phone that we have or they would remain locked to RingCentral and would not be compatible with any other service. Basically they would be useless. So not only have we never achieved a working phone system, but we have lost customers, we have had our name bashed, we paid to have staff trained for phone support and continue to pay them hourly to answer phones that will not ring because all the calls go to voice mail, and RingCentral, although we have already paid them for this service and the phones themselves, now wants us to pay them so we can leave. I spent 45 minutes yesterday (7/20/09) taking with Kelly, the Sales Manager about all of this, and she said she would email Daniel in upper Management about this situation. I had to give her my personal cell phone number for him to call me back on. Since calling my RingCentral phone would only bring him to my voice mail. AND THEN, just before we hung up, she said - but I should clarify that you will be charged an early termination fee for each phone if you choose to leave. SERIOUSLY, like she had no clue that is what our entire conversation was about. The whole purpose I requested to speak to a manager. Of course, I am still waiting to hear back from Daniel. I feel it is unethical and insulting to ask us for an early termination fee, due to these circumstances. As of 7/23/09, I am requesting a full refund of all monies we have paid to RingCentral, and we will return the handsets.