To whom it may concern, I was injured on the bus accident on March 24, 2019 from Oregon to California. The driver, Ashton Castillo caused the accident and was arrested at the scene for a DUI. I have repeatedly attempted to file my claim with Greyhound Bus Lines over the past 2 years to avoid last minute resolution, but Greyhound has (1) refused to allow me to submit my claim, (a) to the point of where they say my confirmation number and (b) route number doesn't exist; (2) Eileen, the most recent Greyhound supervisor I spoke with, finally referred me to Gallagher Bassett, their claim provider, who in turn, was not been able to assist me because Greyhound will not provide me with a report number; and (3) then Gallagher Bassett rerouted me to The 1st Group America to file a report, but I was then told by 1st Group, to contact Greyhound. Then the runaround starts over again. I would please like to file this complaint and get assistance for recovery of my ticket purchase, medical bills and recovery as a result of this entire situation. However, I have ticket confirmation and receipts, along with pictures of me on the bus and the side of the road after the accident for evidence. I also have my doctor records, but because of confidentiality, I would like to submit them once I have a direct contact. However I am attaching my Greyhound bus confirmation and one of the several pictures I have after the incident. Please let me know how to proceed with recovery. I can be reached at [protected] or [protected]. Thank you, Kyla Waiters