I got a new assurance wireless virgen phone couple weeks ago, when I got it, I asked the guy who was at the store if I can keep my old number on the new phone and he told me YES, to just call couple weeks after to bridge, then I called today 08-07-2019 at 8:58 AM at [protected] to bridge my old phone number to my new assurance wireless phone, the person who helped me (Ryan) told me the it was going to expedite and will take like an ahour to handle and he will call me back, so since I didn't hear from him, I called back the same number and spoke to RR and supervisor Alex, and after almost an hour talking to both of them they told me that they can NOT bridge my phone number, I just don't understand why "NOT", it not like I am getting a new number, thats my phone number. I have many years with this phone number and don't want to lose it, I am not working right now and that's why I got this assurance wireless virgen phone, and the bill for my old phone is due tomorrow 08-08-2019 and I don't want to pay it. I need your help... since I spent the whole day dealing with your customer service and they did't do anythinhg.