Bridesmaid dresses paid in full in march 2020 and despite 12 months of chasing, I have received no goods, no communication from the store at all to attempt to rectify this and get the goods to me, and having requested a refund for 12 months now, I am yet to receive either the goods or the refund. The goods will no longer be fit for purpose and therefore the only option is to obtain a full refund, which I have asked for multiple times but have been dismissed on each occasion with multiple reasons / excuses cited. I simply want a refund for the amount paid for the goods that have not been delivered to me