I had booked a break in March 2020 at Gunton Hall cost £298.48 Due to Covid it was cancelled and money put in Holding Account Booked again March 2021 paying additional £297.52 Cancelled again. I then booked Alvaston Hall for June. The email I received from Warner's said I could not transfer funds online so had to telephone. In the 2 minutes on the phone being transferred to the booking clerk she told me the price had gone up £20 per person from the price I had just seen online I.e. £404 to £424. Also in order to transfer the Holding Account I had to pay a further £70 deposit. When I complained to her she told me there was nothing she could do having to take the price onscreen. I took my complaint further and a kind young man credited my account with £20 as a Goodwill gesture. When I asked him why he could not make it the £40 he said he could not do it. Considering the time Warner's have had my money - over a year I feel badly treated and think I should be refunded the additional £20. The email sent out should have informed clients to book in the normal way first and THEN CONTACT THE NEW HOTEL REGARDING TRANSFER OF HOLDING MONIES.