We specifically asked for a smoking room when booking and got to the hotel and it was a non smoking facility. We contacted them immediately and they have been jerking me around for over a week now. I wasn't even aware that I wasn't speaking directly to the hotel when making the reservation. Per the hotel they were to send an email for the cancelation approval and to date they have not done so. The battle is on!! If I could rate zeroes I would. If I could rate a zero User's recommendation: DONT USE THEM!!