1 Jan, 2018 → by ClaimboUser399898
beyond experience travel club, the palm hotel in playa de carmen / promised tours and unreturned deposit…

1

I went to downtown cozumel and I met juan canto with gl tours he promised a 8 hour fishing trip for 4 for 300usd with a 50 usd deposit as long as I would attend a 1.5 hour presentation for beyond experience travel club. We agreed and I did attend the presentation at the palm hotel in playa de carmen. I did not choose to purchase. The following day I waited for him and he never showed up. It took a long while to get in contact with him but when I did he said the boat showed up but left because no one was there. I was there 10 mins early and there was no boat. He told me to reschedule for the following day and I did for 2 reasons one he had my deposit and 2 I know things happen but I try to give people a chance and since we would be in the island for a week I didnt see a problem. The second day comes again no one showed up at the pier. He turned off his phone and I have yet to hear from him. Im now very glad I did not purchase the travel package. Now I can see how deceitful they can be. I will continue to post and repost my experience so that others will not be taken advantage of by juan canto, gl tours, beyond experience, and the palm hotel in playa de carmen who they represent. Its sad when come to a travel destination and get taken advantage of it makes us not want to ever return, tourism is what makes cozumel and coastal cities in mexico.
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