A friend gave me a 4100 receiver without a smart card. The first bell person I talked to said they would send a new smart card by mail and my account would be charged $69. I waited 14 days with no receiver delivered. The second bell person said they could not provide a new smart card but a Bell Store would provide one. The Bell Store said they haven't had smart cards for years. I got the runaround for nothing wasting my time.