I booked an airport transfer in Barcelona this week and was advised to go to meeting point where the driver will wait for me with a name sign. I followed the instructions and waited 15 minutes without seeing my driver - other drivers were there - before I decided to take a regular taxi. 20 minutes later my supposed driver called to ask where I was. After explaining the above, he noted I should have waited at another spot instead as the waiting area described in the instructions was apparently closed due to COVID. This was a lie! I had taken a photo and sent it per email to Airport Transfers before I left as proof. Driver was then rude and complained. I was then contacted by Airport Transfer telling me I was wrong and need to pay. Absolutely ridiculous!