5 Jan, 2011 → by ClaimboUser388284
BCBG ross park mall misleading staff
I don't usually shop at this store, but they were having a 40% off sale when I walked by, so I ended up getting a top that costs > $100 (which is still so ridiculous after sale price). I wasn't sure whether I liked the top once I got home, so decided to return or exchange after 15 days. The sales associate, Jocelyn, did not inform me of the 10 day return policy, and it's not like I shop here all the time, so now I'm stuck with a top that costs more than $100 because she won't even exchange it. Good thing, I asked for her name. Never will I shop here again. This other sales associate Meredith even butt in and said it wasn't their fault that I didn't read the bottom of the receipt. Now, I also work in retail. Our store's policy on sale items are 9 days, but since it is not the typical 30-day polict, we are REQUIRED to tell our customers about the return policy, so I know the associates are REQUIRED to tell you about their policy.