I sent a car on the 25/06/2021 at VW Middelburg for a replacement of windows switch since the driver window was not opening. At around 16:14 I called to enquire about how far the repairs are since there was not update from the VW staff. At 16:41 i received the call that my car is ready for collection. On arrival the person who was supposed to hand over the car was gone home already and my car keys left with the security guard. I had to check alone if the repairs were fine without someone from VW witnessing that. After my checks i discovered that now i have an alarm for air bag fault which was not there when i dropped the car. Very disappointed about the service since i had no one to listen to my complaint. The car reg is NN93420 (POLO TSI) and my name is Bandile Khumalo. contact details [protected]