8 Mar, 2018 → by ClaimboUser118013
Bad product and bad so-called protection plan
1
I bought the reclining sofa and its protection plan (by Guardian) in November 2017. The right side of the reclining back of the sofa was broken in 3 month. I called the store for repair but was told it was not covered by the manufacturers warranty. I called the Guardian and again was told it was not covered by the protection plan. When being pursued to buy the protection plan, I was told the plan had a good coverage for failures and damages. When calling for repair, I was refused while they hadn't even seen the sofa for an evaluation about the failure or damage. Big mistake! HUGE! The protection plan is a joke! Worst quality furniture out there, and useless so called protection plan!!!