We bought over a $1,000.00 love seat and chair at store from sales lady telling us they were leather. We got 5 year protection plan 6/26/18. We reported a tear in love seat 5/28/21 they sent out GBS on plan and the man told us not leather and thin place in material not covered. requested item after item for 15 months of loop after loop and today said no credit. trying to comply with their request I am sure 100 hrs on hold etc. I would never go in their locations again!!! User's recommendation: Never buy from them at any price.