I ordered 100.00 + worth of socks from Bombas. They shipped them using DHL. The Tracking number that Bombas provided was not giving me any information about delivery. I called DHL and spoke with their customer service. I was told Bombas had not given them the package yet. I was told that Bombas often sends customers shipped notifications and then does not give DHL the package for days. I called and spoke with Leeway. He is a member of the Bombas "Happiness Team". I have also had emails with Drew Stadler. Both will lie to you, give you excuses. They simply don't care. They refused to help with tracking. The Happiness team should be called The "Liar and we don't care" Team. I have requested to return the socks or I will refuse them. I have been told numerous times I will receive a Return label . It has not happened. These people at Bombas have terrible and dishonest service. Avoid these people for your own sake. They are pathetic Liars. Bombas Llc 37 E 18th St Fl 4 New York NY 10003 (800) 314-****