Beware of warranty. Store experience was fine and the sofa we purchased is very nice, however we were sold the 5 year warranty for piece of mind and it has been a total disaster. The handle to recline one of the seats broke and needed to be replaced, a very simple, very common part. It took 5 phone calls and 4 months to replace, I honestly don't think they ever would have done it were it not for repeated calls. Little was I aware that this would be their peak customer service. We had another issue with a stain covered under the warranty. I am 5 months in now, and when I called to inquire was told it could be 2 more months. When asked why it would take so long (15 percent of the 5 year warranty coverage waiting on a part!!!) I was told there was nothing they could do, they were at the mercy of the manufacturer. This was not an inexpensive couch, and we paid for the warranty too, for that much money better service should not be such an obstacle (if it takes that long use your negotiating power as a buyer to find another manufacturer!). I made the mistake of asking for a manager and was snottily told they didn't have one. STAY AWAY if you desire even the bare minimum of customer service from Bernie and Phyls