I have been enrolled in the consumers energy appliance service plan for more than three years I recently received a past due notice on the plan which I paid the same day as I received it however about a week later I needed to use the plan and they informed me that I was canceled because it was late the girl that excepted payment told me it wasn't a problem that I was still in rolled that I had paid the bill before the grace period and ended so I called to renew my planSincerely Paula J Farris