my i phone 11 pro max got really hot tothe point i grabbed itout of my pocket and it had burned my lef to a blister and burned my hand no mark other then a little res i have deal iwth over thirty senir advisors and every one telling me apple procedure diffrent and the other was incorrect as i offered the first day to purchase a new phone if this was going to take and tamount of time as this was my business phone they insured me notto it would have a new phone in a few days it went from they will mail me a new i phone 12 pro max amd them i box mine up and mail it back to go into the store and they will swap it out now 7 hours at the store and it all tunedd outot be false and i was lied to in there terms misscomunucaton so now lets not leave out a senior advisor talked ot a manger and tol d him all the paperwork was done and athat the caotun had ben done just needed to swap phones out well they would not even heklp me and rols me i would not get another phone that the safety and the enginering department where wrong along with four other senior advisors well long sot shrt i have a phone that burned me and ought fire have witness and apple senior advisers telling customers incorrect well I'm not going to sugar coat it lied start to my face and now wont stand dand what they agreed to i mail the phone-in they do a investigation and that the engineering depart