I got an email follow up a month after my complaint sent March 20, 2020. The email asked if I got a solution to my problem. No I did not. I have to admit I hate the technology used for this. It is worse than I have to deal with for applying for FAFSA. My password wouldnt work and I had to try multiple times for the code given to work even though I was typing it in exactly as they had it. It seems like this is set up so that the customer just gives up with the complaint. I am making this complaint on behalf of our daughter. She is teaching (online now because of Coronavirus). She tried to look up on her app so I could send proof, but it only shows the last ten visits. She knows the one she had to leave without picking up was on March 5, because she had record in her phone that she was going to complain. She is not sure of the date on the one she waited a half hour for. Her app is associated with the following email address cewhite1996@***.com User's recommendation: I really don’t know if it is worth complaining about problems experienced. It is a multi step time consuming process and I still haven’t gotten a solution.