Good evening, I am claiming that scs kirkcaldy is in breach of contract because I specifically requested a firm sofa when making the purchase. Within the first 2 months, the sofa began to sag. Having informed scs of this, they sent an upholsterer (donald) out who inspected the goods and advised me that there was a design flaw and that the sofa required to be repaired or replaced. I have contacted scs several times but they have advised there is nothing wrong with the sofa. That being the case why did donald advise otherwise?