I have an American Standard air conditioning system that was installed in November of 2019. The dealer that installed it is no longer in business in Texas. He has since moved to Florida. The system started leaking water back in June. I called an American Standard repair service to check it out. The guy never opened the unit, gauged it or anything. He said it was the drain. it wasn't because I had already made sure the drain was clean and draining. He acted like he didn't want to mess with it. Added a turn off to the drain and left. Still leaking. I called another American Standard service. They said they could not work on it becuase it was installed incorrecfly and would have to be reinstalled for $3500. So I called an independent American standard serviceman. He also did no like the installation but put gauges on it and said there was an air flow problem. Now mind you we ran this unit last summer which was hotter than it is now. And there were no issues. I was finally fed up as water is still leaking into my walls. so I called an AC inspector. He said there is nothing wrong with the installation. I called another guy 2.5 hours away. he is not an American standard dealer. Primary pan is cracked and expansion valve is bad. Now American Standard will not warranty because he is not a dealer. This is ridiculous that American standard techs cannot diagnose and fix but someone else did and now they wont warranty it. Plus I will have to have my walls replaced. Basically, since the other American standard guys didn't install it they don't want to fix it. They want to replace and charge thousands of dollars. What crooks this business is. I am very disappointed and will never use or recommend American Standard. Customer serviced was a joke as well. They told me to just keep calling people out.