Booked tickets from PISA airport to Florence and return journey. Got an email less than 24 hours prior to first leg, telling me the bus had been cancelled! I could get an earlier bus, which would noit have been possible due to arrival time, or wait 4 hours at the airport for a later bus!! Used a different provider for first leg of journey. Onced again, 24 hours prior to return journey, got yet another email telling me the bus had been cancelled!! When trying to get a refund, the company took 1 week to even acknowledge my request and then wanted copies of the bus tickets, plus evidence of my flight booking! ( I fail to see what my flight details had to do with my claim ) I explained that the booking reference I provided in my initial contact email would have had all the ticket details, but this seemed to fall on deaf ears! I have little confidence that I will ever get my refund.