I booked a ticket with Aeroflot because I was going for my Jewish holiday of purim. I chose this flight because I have a father of 4 and didn't want to leave my wife for too long. I left Feb 27 iflight Su 0101 was scheduled to leave at 2:20pm arrive in Moscow at 7:10am on Feb 28. Then we were supposed to leave at 8:30am and arrive at 11 :40am flight Su 0502. My holiday started that evening of the 28th so would be perfect. What happened was we sat on the runway at JFK for 1 hr and 10 minutes. We don't know why we weren't told. So we therefore got to Moscow later than scheduled. My connecting flight was there still, they were in the middle of boarding. They wouldn't let me make that flight. There was a 2:15 flight that had empty seats they didn't allow me in that flight either. They kept me in Moscow for 11 hrs. They put me up in a hotel. I got to Israel after midnight, missing half my holiday. The problem is there is nobody to talk to at Aeroflot. They were very nasty there and very unaccomadating. Here you can only complain by going to their website and filing a complaint. I did that. After 30 days they told me they did whatever they could and case was closed. I opened the case again saying that wasn't true. Once again same answer. I filed a complaint with the DOT. They had 30 days to answer. What was the answer, I can file a complaint on their website! I feel like they can do whatever they want and don't have to answer to anyone. They kept me in Moscow for 11 hrs when a) my plane was still there and b) they could have put me on the 2 pm flight can you help me out?