Customer Service:

+44 161 468 1701

Customer Service:

+44 161 468 1701

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Complaints & Reviews — The Fragrance Shop UK

27 Jul, 2021

Click and collect to slow staff not very friendly had to cancel my order had to go to the perfume shop instead

I ordered two items online for click and collect come to the fifth day he still not arrived so I rang up and cancel the order and had to go somewhere else to buy my items and the staff in Cambridge are not very friendly either User’s recommendation: Staff more friendly click and collect so much quicker.

Cosmetics and Personal Care

5 Jun, 2021

Online code issues

Can not use my 20% discount I am currently a member and have 2 codes outstanding to use each time I try to add the discount to my order it does not take the discount off the full price of the item

Cosmetics and Personal Care

26 May, 2021

Still not got delivery

Delivery was received. Unfortunately I put the wrong number address. I put 25 25 instead of 26. But I must thank for prompt Delivery and my son received his present in the end.I User’s recommendation: Would definitely recommend to anyone.

Cosmetics and Personal Care

25 May, 2021

I still didn’t receive any action with my order

The shop cant find my order. Didnt help at all. Didnt receive any answers! Not recommended. So unqualified customer service.

Cosmetics and Personal Care

30 Dec, 2016

Fragrance Shop – Viktor And Rolf Flowerbomb Perfume Review

Absolutely appalling customer service. Returned an unopened bottle of purfume and was told I would be refunded. Refund never went into my account. After numerous phone calls I was told that I had to drive 30 miles out of my way to the shop, pay £5 parking and go into the shop for cash! Did this and... Read more➤

Cosmetics and Personal Care