18 Aug, 2021 → by ClaimboUser222739
Airfare Assitance
1
On December 30, 2020 I booked a trip plus airfare through Unique Travel Corp for 9 people travel to PROVIDENCIALES, TURKS & CAICOS (PLS). This trip was advertised to me as a refundable trip due to the current Covid-19 Pandemic. Several members of my family have contracted to the Covid-19 virus and are no longer able to travel or gain entry into the PROVIDENCIALES, TURKS & CAICOS (PLS) due to their new regulations requiring a negative test and vaccination records. Unique Travel has issued a refund for the rooms that purchased but is telling me I must work with American Airlines for any refunds and extensions on expiring vouchers. This evening I spoke with AA customer service department and they cannot refund me or extend my credits because they were purchased through a third party vendor at a Group Rate. I booked my entire trip on the same credit card at the same time but was provided 3 different confirmations. Unique Travel and the Sandals resorts are refusing to assist me in this matter. Mark Donelan