I have booked ticket for my brother from khi to quetta dated 10-aug-2021 flight no PA-502 through my debit card. At the time of boarding counter manager told him that your debit card is not verified so you are not allowed. My brother told her kindly issue same ticket on cash she told him ticket counter are closed now so you can get your refund through booking counter. He went to booking counter and ask for refund but representative ask him to bring Id card and debit through which booking is placed. Today was my semester exam so I was not available at that time. At noon when I went with him to bring my debit card and cnic they told me that 4000 will be deduct from refund. In this covid time when someone prefer online booking so why their is so much hurdles their staff didn't coperete properly. And didn't properly guide him. So kindly it's a request from higher management to refund my whole ticket money or booked another on same amount. Contact no [protected]