I have Total Protect Home Warranty. It's in the heart of summer and my home doesn't have air. Sears automatically schedules service repair appointments "without" even having the parts on hand. Now, when I call now, there's a so called "system upgrade" going on and they can't access my account. Has anyone gotten that message before. Well the upgrade has been going on for three days. You automatically scheduled an appointment for 21 Jun and what I want to know is will you have the part this time or is this just another tactic you use to put off your customer. Awful, Awful. You need to learn something from the school of Walmart or Chick Fila on how to treat your customers and provide outstanding customer service. No wonder you went under Sears, get it together.