29 May, 2021 → by ClaimboUser427552
Admin fee for tolls
2
We rented a car from Thrifty for travel in AZ and Colorado. When we rented the car, the agent never asked us if we would be going through any tolls so I assumed there were no toll roads where we were traveling-my assumption was correct, except for our trip to Denver airport. These were drive thru tolls with no booths to pay anyone. The weird thing too is we received 4 toll charges from 10:42am to 11:05am totaling $15.30 and then on top of that we were charge $60 in admin fees-that is excessive, which is an additional 300% over the cost of the tolls-Why would there be a fee for each toll? I would like Thrifty to credit back $45.00 worth of admin fees. I will send in a check for $30.30-please confirm this has been done-I gave your company an excellent review, but now I feel I should change it-please respond.