I am a customer for more than 30 years of Vodacom, and each time when my contract expired, I have enormous problems. The above mentioned Wi-Fi of me are due for an upgrade in July 2021. I visit the Vodacom Shop In Jeffrey's Bay on the 29th of July 2021, and upgrade the Wi-Fi. I have a daily 50 Gigabyte(during the day - not night) available, and I use much lessor than that Each month, but the moment when I upgrade my contract, I do not have enough data on the 31st of July 2021 - run out early in the morning of the 31st of July 2021. I phone Vodacom on 082 135, and select the English option. Vodacom inform me that when you upgrade then they clean(remove) your available data, and leave Only a 600 Mega Bite for the last day or two(if it is falling on a weekend). So! I have a contract with your people until the 31st of July 2021, and I paid my payment spot-on, Each month - I do not skip one month during this 30 years. I have much more than enough data Of the 50 Giga Bite left to carry me through to the next month. The implication is that I have the inconvenience of "NO" data to do functions on Saturday, with my work on my computer/searching on my cell phone to E-Mail to my computer as supporting information. When I phone your people on Saturday, I told them that I had already upgrade my contract at Vodacom Jeffrey's Bay, and what's happen??? They still send me an E-Mail with a new contract and charge me an Upgrade fee of R149.99. I paid already a R150.00 upgrade fee at Vodacom Jeffrey's Bay, and sign already a contract at Vodacom Jeffrey's Bay. When we struggle to get data on my Wi-Fi(Saturday), I was inform that the only solution is, to buy data On Vodacom's App. I inform them that I already try to do it from my Cell phone, but I keep-on getting an error - Page not Available.(I make sure that each field was complete properly, and it takes me through all the steps - but the moment you submit it - it came up with the same error. I agree later on that they can do it from their side and swap the Airtime to Data, which they cannot swap it to data from their side.(It was a R95.00 that they mentioned). So! I was stuck for the whole Saturday. Please ready this complain carefully, and address each of the following: (1) You must swap the R95.00 Airtime on the above Wi-Fi to Data. (2) You must recall the Invoice and Contract that you send to me(in spite that I inform you that I have already upgrade) (3) I need a solution, and demand(according to my contract, and in the interest of service), that you change you behaviour to "take away the customer's existing available data and allowed only 600 Mega Bite on the last day, before the contract expired". This must be for all customers. (Otherwise I will in terms of FAIS take further steps) I have to do my customers Investment Portfolio's management, and if I do not have data, I transfer the bad service to them as well.(That is why I demand for all my data been available on the last day of contract upgrades). (Please listen to your tape records of Saturday) I will wait for your feedback.