Accommodation not as advertised

/ 48 reviews

15 Jan, 2022 → by Louise

Arrived at B and B with elderly mom. Her room up steep stairs… she is 80. Bathroom across hall …not en suite. Other room was a converted garage with open access to kitchen…not safe. Left the premises. Asked booking .com to assist with refund. No care at all. Lost out money. Booking.com took no responsibility. Very sad. Take the money but don’t care about customer satisfaction P

Travel and Vacations

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Booking.com - Other Reviews

》 Guest at hotel Montauk Merida Yucatan

》 Abandoned customers

》 Poor handling of a booking cancellation due to Covid-19

》 Mis-representation of property

》 Total amount you should paythe overnighting place

》 Incorrect information on website

》 Overcharged for rooms, Inadequate follow up response by Customer a services

》 Hotel Reservation Bookings

》 Unclean room and facilities rude staff

》 Did not price guarantee

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