I filed a claim for my AC unit because it would not shut off when set tempature was reached in the home. A technition came out about 2 days later and determined my the circuit board had went out and that was the problem. He submitted the info and CHW approved the replacement part for my AC. From here I started having problems. I could not ever get a hold of the tech to see when he would be comming back out to make the repairs. His voice mail was always full so I also couldnt leave messages. I called Choice and after a couple hours they said they have a different tech comming out to make the repairs in two days. When the 2nd tech came to my house he did not have a part. He said he was having trouble finding a replacment and needed to look at the unit. By the end of tbe appointment he said they no longer make the part needed for that unit, he may be able to find a used one but it would be hard. So he told me to give him a couple days to see what he could do. A couple days go by, I here nothing. Try to call, same thing as first technition, never would answer the phone and full mail box. I contacted Choice and went back and forth for 5 days with them and myself trying to get ahold of tech. Finally Choice said they would send an urgent email to AC company as it has now been 2 and a half weeks since claim was first filed. Two hours go by and I get a call from the AC company, im thinking ok cool. Ac company informs me they cannot make the repair because CHW has denied my claim. I was very confused and thought it had to be an honest mistake. I have been im regular contact with them for over 2 weeks now and it was already approved. I call Choice and they said my claim was denied. They said they could not fix prexisting conditions. I explained the them this was not a prexisting condition as it was working properly 2 days before I made the claim. This was a recently puchased home so i did have my inspection report and told them i would gladly send it to show there was no non working parts when my policy started. I sent my inspection report and after days of review they said my claim was still denied. I asked why and how. I provided the evidence everything was working corretly at the start of the police. They stated and i quote "just because it was working at the start of the policy does not mean it was not a pre existing condition." I asked how they determined that something was not a pre existing condiction then and he had no answer other than my unit was old. He then got very rude and refused to allow me to talk to anyone else and said, and I quote, "there is no where else to go from here, thats it, its been denied". I feel this was very much a wast of time and they lied to me saying it was covered, then when they found out it might be expensive, decided to change the claim to pre existing. When i submit proof it wasn't, they then came up with an insaim excuse that makes no sense at all. This is all True and Correct.