Cqalled PCCW hotline 5 times today to fix the same problem, To have my address shown on the statements being emailed to me. They are currently masked for some reason, and unable to change through on-line portal because the system is undergoing "Upgrade" so not working!! Each time the operator assured me they would fix this and email the statements to me. 3 attempts later 3 calls later and nothing changed - emails issued with address masked. Called a 4th time to be placed on hold for 11 minutes and then the call rings to connect and then silence and no reply for 3 minutes, after which I hang up. Attemt to call again, (5Th time) on hold for 17 minutes and no connection which lasts until 25min.. So I hang up. Completely useless and absolutely no real interest or desire to assist. The help line message offers the chance to participate in a customer survey at the ennd of each call- but of course no connection or option to take the survey. So really ANGRY and FED UP. And guess what, I'm due to resign my plan for both personal home and m company's phone plans. I'll gladly carry the cost to change out our office technology if another provider can offer better pricing and better service- even a hint at better service will get my business.. So I guess I'll get back to ringing and writing to the PCCW customer service suggestions line, I've got some good suggestions for them..