My name is Dwendolyn Ladd 1117 Stewart Road Mobile Al . Purchased furniture from Hanks and also purchased the extended warranty long story short been having problems with the furniture and tried using the warranty and it was to no avail tried calling the store I purchased it from in mobile al on schillinger road the manager that I purchased the furniture from name is James it doesn't how much or how often I call he is not there or they will give the message and he want call back!!! The last time. I spoke with him he told me he was looking into and would get back with me!!! Nothing has happened as of yet! I'm am very disappointed with Hanks and with my furniture it is not working properly at all!