On Wednesday, July 3, 2019, at approximately 1: 30 pm, I had a flat time and I called for AARP Roadside Assistance for help. I waited for about 45 minutes and the person who responded approached me in a van or truck and with a rude tone told me that he could not fix my tire where it was located. He then drove off. I was shocked. A voice mail message was left on my phone from AARP Roadside Assistance informing me that I was in a location that was not safe for a person to change the flat tire. I was frustrated because I was located in Washington DC on 645 Milwaukee Pl, SE in a very safe location and had been waiting for over an hour. I contacted another road service for help. After another 40 minutes, a person responded with a friendly demeanor and he simply asked me to back up my car and he quickly placed the donut or space on my car and I was able to go to the tire shop to get a replacement. I am lucky that I had access to an alternative for service. Most seniors are not so lucky. I am simply asking that the road service contractors employ people who are going to be professional and truly responsible for the needs of seniors. In my case, the responding person could have informed me that it was not safe and he could and should have made immediate arrangements for me to be towed if he felt that was the service needed. The truth is I was in a safe location and all he had to do was ask me to back my car to a position where he could change the tire safely. I pay for this service, and I don't think it is too much to expect timely and competent responses when needed. Client Number: [protected] Email: [protected]@outlook.com