After 35 years refraining from purchasing any Sony product due to a past failed product and despicable customer service, I relented and purchased two high end Sony TV sets from Best Buy. Huge mistake, Sony has made no changes in their customer service and I will never again purchase another Sony product, allow me to explain. Within two weeks of operation, the Sony 65" A9G began to fail. After 2 1/2 months and countless hours each occasion working with various levels of Sony technical service service situated all over the globe, Sony threw up their hands told me it was my problem. Efforts included factory reset, firmware updates and extensive investigation to our connected ISP. The problem continues to this date. To add insult to injury, Sony accused this customer of downloading illegal apps thus causing the problem. This Sony TV was set up by geek squad from Best Buy and no illegal apps were ever included. Our second Sony TV with the same processor and setup on the same network does not fail. Once they have your hard earned dollars, GOOD LUCK