18 May, 2021 → by ClaimboUser817789
a Leased Honda Accord Sport
2
Car brought in to be serviced for software update at Greenwich Honda, Greenwich, CT, software update appears not to have actually been done - this needs to be fixed - car is behaving erratically - lane assist and crash alert spontaneously activate with no reason. In the process of the software service appointment, advised service that a loud clicking noise, a steering column shimmy during driving and especially during turning, and a metal on metal sound when braking was happening. Having researched the matter, I have concluded it is most likely warped rooters - rooters not made to thick enough standard from possibly inferior materials. Service says 'it is rust on the rooters causing the shimmy, steering problems, clicking noise, and metal on metal sound because the car has been 'sitting' because of Covid. It is not dangerous but it will get worse.' I informed Honda Customer Service that I was driving more than I usually do because I was a train commuter - only drove about 50-100 miles per week before Covid and since Covid, more than that, and that in decades of driving had never had this happen. The car is garaged. I've had other vehicles sitting out in the elements for years at a time without an issue. They quoted 'about $600' to fix and that it was my cost. I have told them I feel unsafe driving, that at approx 8, 000 on a leased vehicle (they own it I am leasing it), and that they needed to repair it on their dime. Now they are trying to get me to go to another Honda dealership (the closest is 20 miles away) to arrange for a 'second opinion'. What? They need to come and get the vehicle, fix it and bring it back to me. Correspondences attached.