a client of kemper alliance insurance caused a accident. (running a red light). and alliance is unresponsive. they made a claim, but that's it. it's been two months, no phone call. i called 5 times, with promises to take car of it. nothing being done. when a person runs a red light ( not disputed ) and causes a collision that person is responsible. i have witnesses that has said she ran the light that caused the collision. ( off duty police officer ). the biggest issue is the lack of responce. no return calls. no communication. do i get an attorney to take action. next step. claim # [protected]