1 Jan, 2018 → by ClaimboUser258990
6 month old mattress
3
Bought a top of the line matress in 8-2009, and 6 months later there is a spring pertruding out of the side of mattress and the pillowtop is completely shifted to one side. We called taft furniture and a service tech came out to view the mattress and took pics. He said for sure that is a covered warranty issue and there would be no issue in replacing the mattress. A week later we received a letter stating that the mattress was not going to be covered because of "unsanitary conditions" unsanitary meaning "1" drool stain. What does that with the springs malfunction in the mattress. The mattress is junk and after six months I have no support just a company with a scapegoat trying to dodge the reel problem, Fix my mattress you crooked people. Wake up and realize this is a new mattress and people sleep on these products not hang them on the wall! Never do business with Taft or Sealy Stearns and Foster.