Purchased a king mattress one yr ago and from the day delivered it has sunk in wherever one sits or lays. Called the first business day to complain and tech was sent to “measure”. Was only 3/4″ impression!! DAY ONE!! One yr later ONLY 1″ which FEELS LIKE ONE FOOT. We have to pull ourselves out of...
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We purchased a Stearns and Foster “Tanya” king set, flat top, from Value City and had it delivered in December, 2012. Within two weeks, body indentations were apparent. I flipped the mattress end for end and hoped for an equalization of wear. Instead it just worsened over the next two months. It became difficult to move on...
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We purchased a king size Stearns and Foster top of the line mattress 13 months ago from a reputable furniture chain for over $2, 000.00. The mattress has formed two craters with a moutain in-between my husband and me. It's like sleeping in a cup. I could no longer ignore it when I had a wonderful night's...
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Bought a top of the line matress in 8-2009, and 6 months later there is a spring pertruding out of the side of mattress and the pillowtop is completely shifted to one side. We called taft furniture and a service tech came out to view the mattress and took pics. He said for sure that is a...
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Service
I'm shocked about who's sloka, instead of serving customers, an employee from the color department is busy with his private live and don't seem to know about your issue. It feels like you live in a place where you know what's in, I feel like there's Santa Barbara going on there, and it's more important to build a relationship with each other than to attract a customer. I'm shocked!
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