All of the seats on my CUSTUM dinning room chairs have sunk in making it very uncomfortable to sit on. I had purchased a protection plan. I am not told that this is wear and tear and is not covered by insurance plan. WHAT A JOKE!!! I have two young boys and they are very uncomfortable sitting in the chairs. I am so upset that I am not able to have them replaced. I will put a negative review on every platform I can find. Google, yelp, etc. And will never shop or recommend this deceiving store.