Order Number: [protected] Invoice Number : IN-SDEI-162519 Order Date: 21.10.2020 Invoice Details : HR-SDEI-[protected] Invoice Date : 21.10.2020 Dear Ashok, Aug 17, I had to lodge a complaint because the microwave stopped working. Despite having complained same day, LG repair service agency at Haldwani (Megha Services) have been most unhelpful. The technicians blame each other for not getting any information on the complaint, or that I am too far from where they are (Haldwani is twenty-five Kms from my place). Additionally, Ms Kavita Pundir, (LG customer service employee stationed in Dehradun) is not being any help at all, and is refusing to pick up my calls. Finally, yesterday, a technician visited, and said the touch panel etc. needs replacement. While it is unbelievable for me how a product like LG can have such a critical part breakdown in less than a year, it is the lackadaisical attitude of the service staff including Ms. Kavita Pundir, an LG Employee, and the "no-one cares" attitude that is really causing me untold anger. Yesterday and today, the LG repair service agency has been giving me the same story (the part will take 3-4 days to be delivered, and then when the technician can make it, we will see). Requesting you to take this into cognisance and expedite the repair job at the earliest. Regards B. K. Shukla