I ordered a replacement hot tub cover on Sept 23, 2020. My Visa card was charged that day (along with a $12.89 Foreign Transaction Fee.... Apparently they're in Canada?). They kept questioning the accuracy of my measurements. Despite speaking with them, sending them pictures, and getting email confirmation that they'd updated the dimensions to my original order, I discovered (upon checking the status of my order online) that they had still changed the dimensions to what they thought it should be.... Those dimensions, however, would only cover the acrylic part of our hot tub - and not the wooden ledge surrounding the acrylic. That was January 5th and my cover is still "in production"... User's recommendation: Do NOT order anything from this company.....