Dear sir/madam, I am writing to formally request a refund from eaglemoss. It should be noted that I have exhausted all other avenues provided by eaglemoss support, and this is the final communication I am making. In late august of 2016, subscribers received parts for their 3d printer.in this edition, it was advised that we could now by-pass the safety lock and begin printing 3d objects. After two successful prints, I came in to find the print head broken, sheared off. I was advised that this was due to heat, and the failure to dissipate said heat, and that an additional fan was required. I was then advised by your staff that replacement parts would be forthcoming. And so began my saga with eaglemoss… As weeks turned to months, I again contacted eaglemoss support (phone support and email) and was assured that the parts were in stock and would be shipped shortly. I did eventually receive some but not all.in january (2017) I made a final attempt to secure the requested part, and even asked for the part name/number so I could order myself from another provider, but to no avail. In may, I decided enough was enough. September 2016 to may 2017 had been a long wait. After contacting eaglemoss about this issue, 8 months later it was still not resolved. This printer was nothing more than a dead paperweight. I packed up the printer and magazines and posted them back your factory under the sale of goods and supply of services act. It was my view that the goods were not fit for the purpose intended, as per the act, and I am, therefore, within my rights, and entitled to a full refund. I was contacted by “mischa” who requested that I work with her to get the issue resolved. The printer was under warranty, so the factory would repair and test and post it back to me. I agreed, for the sake of fairness, that perhaps my issue was nothing more than an oversight on behalf of eaglemoss, so I would give it one last try. I advised mischa that I was willing wait no more than 4 weeks. She advised that 4 weeks was more than enough time and that I would receive the printer back in working order. Email quote form mischa 11 may 2017: “your printer should be fixed within 4 weeks, this might seem like a long time but that is the latest I am expecting it to be fixed by.” Guess what? It is now over 6 weeks later, I have moved house, and I have not received the printer! I advised mischa that I was moving property on 21 june 2017 and that would be the latest I was willing to wait. You are now to keep all the returned property, and provide a refund. As I am left the property on record, I am not in a position to receive any further goods from eaglemoss, and will not be responsible for any goods left at said property.