Response 20 to Speck customer and they are hiding behind policy. I would like to take care of this privately in order to avoid any future conflict of interest but I feel as though my request is falling on deaf ears. This is the fourth email in a row I which I have not received any response regarding this matter. I am requesting reimbursement for my daughter's front screen replacement due to a lack in quality from your product I purchased through Verizon and had 2 replacements within 5 months. The first case deteriorated within 4 months and the second within a month. In lieu of waiting for the second replacement my daughter, while using the second faulty case, dropped her phone and it cracked the front screen. Had the bottom of the faulty case and the raised sides been on the case at the time, my daughter's phone would not have cracked and I would not have had to spend unnecessary time and money to have it replaced. Their response was very policy driven. They gave me a link to their limited warranty policy and said they were not liable. They did send a replacement case so for that I am grateful but due to the lack of quality, I feel reimbursement would be an amicable compromise.