In October we shipped two wooden crates from Milan to Newark from where they were suppose to be delivered to Louisville, Kentucky. The crates never arrived, nobody seems to be able to track them or find out where they actually went. United Cargo made some weak attempts to investigate the matter but after additional three weeks of time their answer was simply: enter a claim, we cannot find them! Impossible to talk to anyone at the Customer Service, nobody ever calls back, you only get answers by Email which is all very time consuming and unsatisfying! Our move to the USA didn’t start well thanks to United Cargo!